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August 13 BANNED FROM ALLTELI encourage you participate if you have an opinion: ♫ alltel@custhelp.com (Alltel Corporate Employee) Sheila, Since you have not addressed the issue of my banishment, I must assume that you support it. I do not believe I will remain an Alltel customer under these circumstances (especially since I can never, ever again go into one of your stores). And, people reading my report on this matter in the United States, Canada and other countries around the world are encouraging me to do just that, citing problems with Alltel and other companies in their respective countries. I have hundreds of readers and they are following the developments of this matter very closely. Each letter I receive and send are posted in five different venues with five different audiences. The feedback I have been getting (from other Alltel customers and other with cell phones) some of which I have forwarded to you, is unanimously bad for the phone companies. And don't thank me for being an Alltel customer. Not yet. Kathleen Fairweather ******************************************************** (Reply from Alltel's Shiela) Dear Kathleen Fairweather, Thank you for your reply. It is not my decision to not banish you from the retail stores, for I was not there to witness the behavior of you nor the manager/rep you dealt with. It has been noted to the account the behavior that you presented in the retail so therefore the actions you presented caused for the retail manager to make that decision. I have forwarded all information and emails, to the proper management team. They will review the notes on the account as well, I can assure the issue is being dealt with. Thank you for emailing Alltel. Have a great day! Sincerely, Sheila Alltel Online Customer Service ******************************************************** Dear Shiela, I cannot believe you are unable to lift a ban on a customer who had a horrible experience with one employee at one store, made no threats and was called a liar by the manager. If your company is so ineffective and treats its customers this way, then you don't deserve to be in business. This is exactly like putting me on a terrorist watch list for telling an airport employee to get his hand off my breast. If you are unable to make this decision, give me the name and number/email of someone who can. Thank you and have a wonderful day. Kathleen Fairweather ********************************************************* Sheila D.'s email is alltel@custhelp.com TrackbacksThe trackback URL for this entry is: http://cato9tales.spaces.live.com/blog/cns!566699174AE57DC3!161.trak Weblogs that reference this entry
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